This program aims to endow the participants with an increased sensibility for the importance of Performance and Management Control in the success of modern organizations, in a framing characterized by fast change.
This program will start to approach the cyclic dynamic of modern management by revealing the predominant part of Management Information Systems in aiding the decision making process, specially in complex and decentralized organizations.
Excellence in Customer Service and Empathy
Cristina Jardim keyboard_arrow_right
Luxury, Service in Tourism and Client Experience
Mónica Seabra-Mendes keyboard_arrow_right
Seminar on Investments and Financing for Tourism: Instruments, Funds and Opportunities
Carlos Abade keyboard_arrow_right
Detail
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Tourist and Cultural Animation - strategy of action - case study and visit to the Parks of Sintra *
Pedro Celeste keyboard_arrow_right
* Place and monument to be defined
What are the drivers and mechanisms of strategic responses to unprecedented exogenous shocks?
What are dynamic capabilities and how do they apply?
How to integrate the different functional areas in our strategy?
What are the main components of the strategy formulation?