This course provides a basic comprehension of the OM within an organization. Operations are analyzed from a strategic and operational perspective, focusing on the competitive advantage that they can create in organizations. Thus, students are provided with concepts, techniques, and tools to design, analyze and improve the operational capabilities of an organization. Rather than focusing on a particular sector, the course aims to cover a broad range of application domains from industry to services. Upon completing this course, students should be able to: understand the strategic role of OM in creating and enhancing an organization’s competitive advantages, identify the main concepts and issues of OM in both manufacturing and service organizations, and apply analytical methods and problem-solving tools to the analysis of operations problems. 

Prerequisites: Yes (see syllabus)