Experience Design Director, UX and User Research Strategist.
With a degree in Design from IADE, Carla specialized in Customer Experience, Research, Design Thinking and User Experience and has contributed to the redefinition of the digital experience strategy of financial services over the last 15 years.
For the past 9 years, she has been responsible for the digital experience of the Millennium BCP bank and manages a team of more than 20 experience designers, and user researchers, who work daily on two goals: upgrade the experience of the bank's digital solutions and make money management simpler and less intimidating.
A typography enthusiast as well as a graphic facilitator, loves games, Lindy Hop and is addicted to pens, paper and bullet journaling.