Bárbara Candeias is Luxury Services Manager at Minor Hotels Group. Her professional career has always been linked to the management, development and reorganization of processes with the aim of enhancing the performance of organizations. Bárbara is now dedicated to the hospitality industry where she develops Executive Coaching and Customer Experience programs, as she believes that what differentiates any organization is the dedication, love and energy that people dedicate to it and that is the only way to provide a memorable and an efficient service. She has a degree in Engineering and Industrial Management, also with degrees in Business Management and Hotel Management.