Conflict Resolution Tools: Internal Negotiation

3h / English

 

Topics:

  • The circle of conflict
  • The triangle of satisfaction
  • Interests, rights and power
  • The dynamics of trust
  • Listening to resolve conflicts
  • Achieving effectiveness as a conflict manager

 

Exercises:
Role-play 5 (three-party, manager-as-third-party)

Faculty

João Matos is an Invited Assistant Professor at CATÓLICA-LISBON where he teaches Programme and Negotiation, Communication, Change Management, Intercultural…