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1h Program Opening
3h45 The Three Conversations Method
3h15 The Challenge of Difficult Conversations
4h Personal Cases: Handling My Own Difficult Conversation
4h15 Other Focus Challenges: Listening, Empathy, Asking Questions
3h45 Inner Challenges: Understanding and Learning, Identities, Behavioral Triggers
2h30 Panel Discussions
1h30 Conclusions and Next Steps

Contacts

Executive Education - Open Programs

Patrícia Rodrigues

E-mail: prodrigues@ucp.pt

Phone: (+351) 217 214 220