Operations Management (OM) is concerned with the management of resources and activities that produce and deliver goods and services to customers. The major activities of OM are planning, operating, controlling and improving processes within organizations. Efficient and effective operations can provide an organization with major competitive advantages since the ability to respond to customer and market requirements quickly, at a low cost, and with high quality, is vital to attaining profitability and growth through increased market share.

Pre-requesites: NA